Refund policy
RETURN & REFUND POLICY
At Who Ovulating, we want you to be satisfied with your purchase. Please review our return and refund policy before placing your order.
7-DAY RETURN POLICY
We accept eligible return requests within 7 days of confirmed delivery.
To be eligible for a return, merchandise must be:
- Unworn and unused
- Unwashed
- Free of stains, odors, makeup, deodorant, pet hair, or other signs of wear
- In its original condition
- Returned with original tags and packaging, when applicable
Items that do not meet these requirements may be refused.
HOW TO REQUEST A RETURN
Please contact Who Ovulating within 7 days of delivery with your order number and reason for the return.
Do not send merchandise back without first receiving return instructions.
REFUNDS
Once your return is received and inspected, you will be notified whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Original shipping charges are non-refundable.
Please allow additional processing time for your bank or payment provider to post an approved refund to your account.
RETURN SHIPPING
Customers are responsible for all return shipping costs for eligible returns and exchanges.
Return shipping costs are non-refundable and will not be reimbursed by Who Ovulating.
Original shipping charges paid at checkout, if any, are also non-refundable.
We strongly recommend using a trackable shipping service when returning merchandise. Who Ovulating is not responsible for return packages that are lost, stolen, or damaged while being shipped back to us.
If you received an incorrect, defective, or damaged item due to an error by Who Ovulating, please contact us before returning the item so we can provide further instructions.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items are FINAL SALE and cannot be returned or exchanged:
- Boxer briefs / underwear
- Bonnets that have been worn or removed from sealed hygienic packaging, if applicable
- Socks that have been worn or removed from sealed hygienic packaging, if applicable
- Gift cards
- Items specifically marked FINAL SALE
Sale or promotional merchandise may also be designated as final sale on the product page.
DAMAGED OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If you receive an incorrect, defective, or damaged item, contact us as soon as possible with your order number and clear photos of the item and packaging so we can review the issue.
EXCHANGES
We cannot guarantee that another size, color, or style will be available due to limited inventory.
If you need a different item or size, please contact us within the 7-day return period. Exchange requests are subject to availability.
PREORDERS
Unless specifically marked FINAL SALE, eligible preorder merchandise is subject to the same return requirements once the order has been delivered.
Cancellation of a preorder before shipment is not guaranteed once production or order processing has begun.
CONTACT US
For return, refund, or order-related questions, please contact us using the contact information listed on our website.
Please include your order number when contacting us so we can assist you as quickly as possible.
WHO OVULATING
Made to be noticed.